Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at galliwearpk@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at galliwearpk@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at galliwearpk@gmail.com.

At Galiwear, quality and customer satisfaction are our top priorities. We handle returns manually to ensure every case is reviewed fairly and resolved quickly.

1. Return Requests

We do not accept automatic returns. All returns must first be approved by our support team.

2. Eligibility Criteria

Products are eligible for return only if they meet the following conditions:

  • Request sent within 7 days of receiving the parcel
  • Item is unused, unwashed, and in original condition
  • Tags and packaging are intact
  • Proof available (unboxing video or images if damaged)

3. How to Submit a Return Request

To process your exchange, you must fill out the form given below.

👉 Click here to fill the form

⚠ Important:
If the form is not submitted, your product will not be exchanged or refunded.

Please provide the following details in the form:

  • Full Name
  • Order Number
  • Phone Number
  • Reason for exchange (Size issue / Defect / Wrong item, etc.)
  • Clear images or unboxing video (if the item is damaged or incorrect)

4. Approval & Return Process

Once we receive your request:

  • Our team will review it within 24–48 hours
  • If approved, you will receive return instructions
  • Items sent without approval will not be accepted

5. Refunds

If refund is approved:

  • Refund is issued within 5–10 business days
  • Refund is sent to your original payment method
  • Delivery charges are non-refundable

6. Exchanges

If exchange is approved:

  • You may choose a new size or new product
  • Stock availability depends on inventory
  • Price difference (if any) will be adjusted

7. Non-Returnable Cases

Return request will be rejected if:

  • Item is used, washed, or damaged after delivery
  • No proof is provided for defect/incorrect item
  • Request submitted after 7 days
  • Item sent without approval

Contact us:

Email:  galliwearpk@gmail.com
Phone: 0310 6911113

Team Galiwear – Always here to help 🖤
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